Booking Guidelines and Conditions

BOOKING AN APPOINMENT:

It is highly recommended to book your treatments in advanced.

  • Booking online is the easiest and fastest way to book in. When booking online you will need to put your card details in to secure your booking. Please note all your details will be safely secured and never shared and no money will be taken out of your account unless a late cancellation fee occurs. If you want to redeem a voucher you will still need to input these details and bring your voucher with you on the day of your appointment.

  • Alternatively you can call/text or email Maddey on 0430141665 to make an appointment, but sometimes it can take some time to hear back.

BEFORE YOUR APPOINMENT:

Confirmations & Reminders:

  • Once you have booked your appointment you’ll receive a text to let you know your appointment has been accepted. (If you don’t receive this please contact me again)

  • Please confirm your appointment 2 Days prior by clicking the link on the confirmation text you’ll receive.

  • Please wear something comfortable to your appointment and remember to turn phones off during treatments.

Cancellation Policy:

We understand that sometimes it's necessary for you to change your schedule, however your booking time is totally allocated for you and no one else. There can also be a little waiting period for those wanting to book. So out of consideration for your sole therapist and for other clients who have missed a booking in your allocated slot, we kindly ask you to provide a minimum of 2 working days notice if you wish to change or cancel an appointment.

If shorter periods of notice are given, a 50% cancellation fee will be incurred and a 'no show' fee will be charged at full price.

Late Cancellations/No Shows will void or incur a fee for any Gift Vouchers being used.

Late Policy:

A maximum amount of 15 minutes is allowed for appointments. If you are running late, please let me know via phone call or text. Unfortunately, I cannot extend appointment times as it unfairly affects other client’s schedules. Your appointment begins at the time booked and will be charged for the full amount of time.

WHEN ARRIVING:

Parking & Access:

  • Beauty with Maddey has street parking along Anzac Ave available. Please do not park in driveway. When arriving; please come down the driveway on the left side of house, walk through the side wooden gate and take a seat in the waiting area where I will greet you personally. Please enjoy a cup of tea while waiting if you arrive early.

GIFT VOUCHERS

All Gift Vouchers are valid for 3 Years from the month of purchase and are only redeemable on treatment services.

Gift Vouchers are non-refundable once purchased.

To purchase a gift voucher please call or text to pre-arrange a hardcopy to collect. If you’d like a digital version you can purchase online by clicking “Gift Vouchers” above.